Privacy Policy

Last updated: April 4, 2026

Introduction

CohostIQ ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.cohostiq.com, use our application at cohostiq.app, or interact with us through email, SMS/MMS messaging, or other communications.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

Information We Collect

Information You Provide to Us

We collect information you voluntarily provide, including:

  • Account Information: Name, email address, company name, and phone number when you create an account or request a demo.
  • Property & Business Data: Property details, reservation data, owner information, financial records, and other operational data you enter into the platform.
  • Communications: Messages you send us via email, contact forms, or support requests.
  • Payment Information: Billing details processed securely through our third-party payment processor (Stripe). We do not store your full credit card number on our servers.

Information Collected Automatically

When you use our services, we may automatically collect:

  • Device & Browser Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages visited, features used, time spent on pages, and general interaction patterns to improve our services.
  • Cookies: We use essential cookies only to maintain your session and remember your preferences. We do not use tracking or advertising cookies.

SMS/MMS Messaging Policy

CohostIQ may send SMS (text) and MMS (multimedia) messages to users who have provided their phone number and opted in to receive such communications. This section describes our SMS/MMS practices in detail.

Types of SMS/MMS Messages We Send

  • Transactional Messages: Notifications related to your account activity, including maintenance ticket updates, owner statement alerts, team assignment notifications, and system alerts.
  • Authentication Messages: Verification codes and security-related messages for account access.
  • Service Updates: Important updates about our platform, scheduled maintenance, or changes to our services that may affect your operations.

Consent & Opt-In

We will only send SMS/MMS messages to you if you have explicitly opted in to receive them. You may opt in during account registration, through your account settings, or through other clearly disclosed opt-in mechanisms. Your consent is not a condition of purchasing any goods or services from us.

Opting Out of SMS/MMS

You may opt out of SMS/MMS messages at any time by:

  • Replying STOP to any message you receive from us
  • Updating your notification preferences in your account settings
  • Contacting us at support@cohostiq.com

After opting out, you will receive a one-time confirmation message. You will not receive any further SMS/MMS messages from us unless you opt back in. Opting out of SMS/MMS does not affect other communications (e.g., email).

Message Frequency & Charges

Message frequency varies based on your account activity and notification preferences. Standard message and data rates from your wireless carrier may apply. We are not responsible for any charges your carrier may assess for SMS/MMS messages.

SMS/MMS Data Sharing

We do not sell, rent, or share your phone number or SMS/MMS opt-in information with third parties for their marketing purposes. Your phone number and messaging consent data is used solely to deliver the messages you have opted in to receive. We may use third-party service providers (such as Twilio or similar platforms) to deliver messages on our behalf, but these providers are contractually prohibited from using your information for any purpose other than delivering our messages.

Email Communications Policy

Types of Emails We Send

  • Transactional Emails: Account confirmations, password resets, owner statement notifications, maintenance alerts, billing receipts, and other messages directly related to your use of the platform.
  • Service Emails: Important updates about our platform, feature announcements, scheduled maintenance notifications, and security alerts.
  • Marketing Emails: Product updates, tips for using CohostIQ, industry insights, and promotional offers. You will only receive marketing emails if you have opted in.

Opting Out of Emails

You may opt out of marketing emails at any time by:

  • Clicking the unsubscribe link at the bottom of any marketing email
  • Updating your email preferences in your account settings
  • Contacting us at support@cohostiq.com

Please note that even if you opt out of marketing emails, you will continue to receive transactional emails necessary for the operation of your account (e.g., billing receipts, security alerts).

Email Data Sharing

We do not sell, rent, or share your email address with third parties for their marketing purposes. We may use third-party email service providers to send messages on our behalf, but these providers are contractually prohibited from using your information for any purpose other than delivering our communications.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process your transactions and manage your account
  • Send transactional notifications (email, SMS/MMS) related to your account activity
  • Send marketing communications you have opted in to receive
  • Respond to your inquiries and support requests
  • Analyze usage patterns to improve user experience and develop new features
  • Detect, prevent, and address technical issues or security threats
  • Comply with legal obligations

How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We share information with third-party vendors who provide services on our behalf, including payment processing (Stripe), email delivery, SMS/MMS delivery, cloud hosting, and analytics. These providers are contractually obligated to protect your information and may only use it to perform services for us.
  • Integrations You Enable: If you connect third-party services (e.g., QuickBooks, Hospitable, or other PMS platforms), data necessary for the integration will be shared with those services as you direct.
  • Legal Requirements: We may disclose your information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit (TLS/SSL), secure server infrastructure, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you cancel your account, we will retain your data for 90 days in case you wish to reactivate, after which it will be securely deleted. We may retain certain information as required by law or for legitimate business purposes (e.g., financial records for tax compliance).

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to certain exceptions
  • Data Portability: Request your data in a structured, machine-readable format
  • Opt-Out: Opt out of marketing communications (email, SMS/MMS) at any time

To exercise any of these rights, please contact us at support@cohostiq.com. We will respond to your request within 30 days.

Children's Privacy

CohostIQ is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will promptly delete that information.

Third-Party Links

Our website and application may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also notify you via email or through a notice on our platform. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or our SMS/MMS and email practices, please contact us: